My Fios App frozen after update

Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎06-05-2018

Re: My Fios App frozen after update

Message 41 of 79
(984 Views)

Verizon needs to get busy and fix this problem. I tried for three days to have a “Verizon technical specialist” fix the issue on my phone and they are either not qualified or just don’t want to delve into problem. Poor service all the way around. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-12-2020

Re: My Fios App frozen after update

Message 42 of 79
(955 Views)

Same issue here. Also tried to fix via re-install but to no avail. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎06-23-2020

Re: My Fios App frozen after update

Message 43 of 79
(826 Views)

Soft reset and app reinstall does not solve the problem. 

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎02-18-2017

FIOS APP NOT WORKING

Message 44 of 79
(771 Views)

FIOS app is no longer working. The last time I used it was yesterday and have done nothing to it. As soon as I tap to open it, it shuts down. The phone is updated IOS 12.4.7 highest it'll go. iphone 6+. uninstalled the app 3 times and shut the phone off and restarted it each time and reinstalled it 3 times. Does Verizon no longer use this? I don't care either way as I use firestick but if if it should no longer be used, just let me know.

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎02-18-2017

Re: My Fios App stopped working

Message 45 of 79
(749 Views)

Yes the fios app is broken and Verizon is of no use. It takes up a lot of space and I uninstalled it. I hope they fix it one day after the beer virus hoax is over

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎07-02-2020

Re: My Fios App frozen after update

Message 46 of 79
(650 Views)

I see exactly the same problem on my iPad.  Uninstall, reboot, reinstall does not solve the problem.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-04-2020

Re: iPhone Unable to Connect to Fios Wi-Fi When Password is Correct

Message 47 of 79
(595 Views)

Today I just about had it trying to even opening the fios app. It keeps disappearing. What’s the difference Myfios / Fios? I pay a pretty penny to have service and I need it to work! So fix this issue, Yesterday all really. 

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎02-18-2017

Re: My Fios App frozen after update

Message 48 of 79
(548 Views)

Verizon answer was create a ticket at www.verizon.com

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 31
Registered: ‎02-18-2017

Re: iPhone Unable to Connect to Fios Wi-Fi When Password is Correct

Message 49 of 79
(499 Views)

Here is an update. I called Verizon today about this update issue. the update IS NOT COMPATIBLE with the IPHONE anymore. They are going to reach out to the programmers (of course she didn't say when) and see if they can make it backwards compatible. You might want to get the word out. This is all I got.

 

Not good news, but news none the less.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎07-09-2020

Re: My fios app freezes and crashes

Message 50 of 79
(436 Views)

Can’t see to get verizon to respond to this issue 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.