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My Fios app and Fios Mobile app locking out due to multiple failed login attempts

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Contributor
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Posts: 2
Registered: ‎03-28-2017

My Fios app and Fios Mobile app locking out due to multiple failed login attempts

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In the last few days the My Fios app on my iPhone 7 has not been letting me login, telling me I'm locked out due to multiple failed log in attempts (which I have not done) and requiring me to reset my password.  I reset my password the first time but it's now giving me the locked out message and requiring a password reset every time I try to access the app.  Is this happening to anyone else?  It subsequently affects my Fios Mobile app.  I've tried deleting the apps and reinstalling them but the problem keeps happening.  Any other suggestions?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,872
Registered: ‎11-04-2008

Re: My Fios app and Fios Mobile app locking out due to multiple failed login attempts

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Can you log into your account online?


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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-21-2014

Re: My Fios app and Fios Mobile app locking out due to multiple failed login attempts

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Yes, same thing with my FiOS app. Rejects my password. Have to go in, get temporary password, and then reset my password. Also having issues with Mint.com for my bills, it is rejecting my Verizon password and if I try too many times I get locked out. Once I reset, I can log in to my Verizon account on the website and the app. Started within the last week.

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