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My Verizon website hangs when selecting Add or Change Plan

My Verizon website hangs when selecting Add or Change Plan

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Contributor chasstone
Contributor
Posts: 2
Registered: ‎12-28-2019
Message 1 of 6
(373 Views)

For 2 days I am trying to see my options to upgrade/renew my TV/Internet/Phone plan, but site hangs with  "We are looking up your account info.  This will only take a moment." 

 

I have googled to find other paths to this info with same result. 

 

Chat with agent was fruitless.

 

Anyone else having this problem and is there a workaround or fix?

Thanks 

5 REPLIES 5
Gold Contributor VI Gold Contributor VI
Gold Contributor VI
Posts: 1,344
Registered: ‎06-24-2018
Message 2 of 6
(363 Views)

@chasstone wrote:

For 2 days I am trying to see my options to upgrade/renew my TV/Internet/Phone plan, but site hangs with  "We are looking up your account info.  This will only take a moment." 

 

I have googled to find other paths to this info with same result. 

 

Chat with agent was fruitless.

 

Anyone else having this problem and is there a workaround or fix?

Thanks 


Try downloading and using a different browser like Firefox or Chrome.

Contributor chasstone
Contributor
Posts: 2
Registered: ‎12-28-2019
Message 3 of 6
(342 Views)

Thanks, I tried and it worked with MS Edge instead of Chrome.  Dunno why, but glad to see my upgrade options.

 

Thanks again.

Contributor luige
Contributor
Posts: 2
Registered: ‎03-28-2012
Message 4 of 6
(219 Views)

Having the same issue, tried using Safari, Chrome & Firefox with the same result.  The Verizon app on my phone is also hanging up at the same location.

Contributor TW60
Contributor
Posts: 2
Registered: ‎01-13-2020
Message 5 of 6
(109 Views)

Having the same problem. Can anyone tell us how we can get ahold of some one that can change services in my plan?

Bronze Contributor I
Bronze Contributor I
Posts: 71
Registered: ‎02-25-2009
Message 6 of 6
(106 Views)

@TW60 wrote:

Having the same problem. Can anyone tell us how we can get ahold of some one that can change services in my plan?


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