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My Verizon website hangs when selecting Add or Change Plan

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Contributor
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Posts: 2
Registered: ‎12-28-2019

My Verizon website hangs when selecting Add or Change Plan

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For 2 days I am trying to see my options to upgrade/renew my TV/Internet/Phone plan, but site hangs with  "We are looking up your account info.  This will only take a moment." 

 

I have googled to find other paths to this info with same result. 

 

Chat with agent was fruitless.

 

Anyone else having this problem and is there a workaround or fix?

Thanks 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,842
Registered: ‎06-24-2018

Re: My Verizon website hangs when selecting Add or Change Plan

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(1,340 Views)

@chasstone wrote:

For 2 days I am trying to see my options to upgrade/renew my TV/Internet/Phone plan, but site hangs with  "We are looking up your account info.  This will only take a moment." 

 

I have googled to find other paths to this info with same result. 

 

Chat with agent was fruitless.

 

Anyone else having this problem and is there a workaround or fix?

Thanks 


Try downloading and using a different browser like Firefox or Chrome.

View solution in original post

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,842
Registered: ‎06-24-2018

Re: My Verizon website hangs when selecting Add or Change Plan

Message 2 of 8
(1,341 Views)

@chasstone wrote:

For 2 days I am trying to see my options to upgrade/renew my TV/Internet/Phone plan, but site hangs with  "We are looking up your account info.  This will only take a moment." 

 

I have googled to find other paths to this info with same result. 

 

Chat with agent was fruitless.

 

Anyone else having this problem and is there a workaround or fix?

Thanks 


Try downloading and using a different browser like Firefox or Chrome.

View solution in original post

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Contributor
Contributor
Posts: 2
Registered: ‎12-28-2019

Re: My Verizon website hangs when selecting Add or Change Plan

Message 3 of 8
(1,319 Views)

Thanks, I tried and it worked with MS Edge instead of Chrome.  Dunno why, but glad to see my upgrade options.

 

Thanks again.

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Contributor
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Posts: 2
Registered: ‎03-28-2012

Re: My Verizon website hangs when selecting Add or Change Plan

Message 4 of 8
(1,196 Views)

Having the same issue, tried using Safari, Chrome & Firefox with the same result.  The Verizon app on my phone is also hanging up at the same location.

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Contributor
Contributor
Posts: 3
Registered: ‎01-13-2020

Re: My Verizon website hangs when selecting Add or Change Plan

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Having the same problem. Can anyone tell us how we can get ahold of some one that can change services in my plan?

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Bronze Contributor I
Bronze Contributor I
Posts: 71
Registered: ‎02-25-2009

Re: My Verizon website hangs when selecting Add or Change Plan

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@TW60 wrote:

Having the same problem. Can anyone tell us how we can get ahold of some one that can change services in my plan?


Call them on the phone

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Contributor
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Posts: 3
Registered: ‎01-13-2020

Re: My Verizon website hangs when selecting Add or Change Plan

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(962 Views)

Yeah right. I can see you’ve never tried calling them on the phone. A lot of time spent waiting while they access records and then at the end they find a glitch and can’t complete your request. 

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Contributor
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Posts: 2
Registered: ‎12-27-2017

Re: My Verizon website hangs when selecting Add or Change Plan

Message 8 of 8
(749 Views)

This is a little old but have been browsing the community.

 

Yes, I run into this problem often, and there are 2 fairly simple fixes -- Delete ALL the cookies associated with Verizon, you can dig thru the options menu in Chrome, or simply click on the padlock symbol to the left of the address at the top, you'll see the cookies thing.

 

Or,  I've given up having to do this occasionally so just go to Verizon using Incognito mode that bypasses any cookies.

 

Obviously Verizon has severe site handling problems for many years, I believe I've reported it (not sure now since it's been so long ago), but because the detour is simple enough, so be it.

 

Yeah, using a different browser is like starting with no cookies, unfortunately that one may get poisoned also. 

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