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My caller ID does not display. Help!

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emily's.phone
Contributor
Contributor
Posts: 3
Registered: ‎05-06-2009

My caller ID does not display. Help!

Message 1 of 6
(6,478 Views)

I have a dsl line and I am supposed to have caller ID. I have a phone which, before I switched to Verizon, was capable of caller ID on a regular, old-fashioned land line.

 

What's up with that? Do I have to call Verizon to have it fixed or something?

5 REPLIES 5
Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-04-2009

Re: My caller ID does not display. Help!

Message 2 of 6
(6,457 Views)

@emily's.phone wrote:

I have a dsl line and I am supposed to have caller ID. I have a phone which, before I switched to Verizon, was capable of caller ID on a regular, old-fashioned land line.

 

What's up with that? Do I have to call Verizon to have it fixed or something?


 

I would recommend you call Verizon at 1-800-VERIZON, and follow the IVRU(Automated system) to get to Service Orders department. Ask the consultant whether Caller ID is on your profile. If it isn't then reques a service order be written to add it. If it is already on your account, then I recommend asking to be transferred to repair to investigate.  The repair consultant can further troubleshoot from there if the problem has not been resolved.

 

 

Thank you,
Harles

Message Edited by Jaime_Lee on 05-07-2009 08:08 AM
larryw9999
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎02-26-2009

Re: My caller ID does not display. Help!

Message 3 of 6
(6,443 Views)

Just so you know, a dsl line is an "old fashioned land line" that provide high speed internet service.

 

What changed with your service that you now don't have caller id? Did you already have Vz phone service and you added DSL? Were you with another carrier and you switched to Vz?

Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

emily's.phone
Contributor
Contributor
Posts: 3
Registered: ‎05-06-2009

Re: My caller ID does not display. Help!

Message 4 of 6
(6,429 Views)
My previous phone service was provided by AT&T. I did not have dsl at the time. I switched to Verizon for dsl and phone service.
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: My caller ID does not display. Help!

Message 5 of 6
(6,397 Views)

Caller ID is not on the account 😞 that's why its not working.

Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-04-2009

Re: My caller ID does not display. Help!

Message 6 of 6
(6,377 Views)

@Harles wrote:
I would recommend you call Verizon at 1-800-VERIZON, and follow the IVRU(Automated system) to get to Service Orders department. Ask the consultant whether Caller ID is on your profile. If it isn't then request a service order be written to add it. If it is already on your account, then I recommend asking to be transferred to repair to investigate.  The repair consultant can further troubleshoot from there if the problem has not been resolved.

 

 

Thank you,
Harles


 

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