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My many phone calls to customer service.......bait & switch tactics?

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unhappy1234
Contributor
Contributor
Posts: 3
Registered: ‎10-25-2011

My many phone calls to customer service.......bait & switch tactics?

Message 1 of 5
(963 Views)

Since no one has called me back about my situation I have contacted my states Attorney General office...

AARP, FCC and various organizations to make them aware or should I say beware.

 

You have caused me and are still causing me great grief....Shame on you...... Not even an acknowledgment of the fax

I sent  to the NYC executive office.

 

Why???

4 REPLIES 4
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: My many phone calls to customer service.......bait & switch tactics?

Message 2 of 5
(952 Views)

Perhaps if you explained your issue, someone could offer advice.

 

Please remember this is a peer to peer support forum, and you are not speaking directly to Verizon by posting here.

unhappy1234
Contributor
Contributor
Posts: 3
Registered: ‎10-25-2011

Re: My many phone calls to customer service.......bait & switch tactics?

Message 3 of 5
(950 Views)

Let see,  I ordered VIOS at 79.99 deal in april, after the hurricane i call to have my FIOS repaired.  I had no service and I have

a landline (for over 24 years).  I was told that this repair would not change my service.   I received a new account number

 bill for 109 plus. I called and spoke with Mike {edited for privacy}, Angela, Jessica plus others who never called back.  I was told sorry,

we are not longer offering the promo and can't get you back to your original price of 79.99, but we will give you a big 10.00 off.

Meanwhile, I'm still being over charged. 

 

 

 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: My many phone calls to customer service.......bait & switch tactics?

Message 4 of 5
(943 Views)

Thank you, unhappy1234.

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

unhappy1234
Contributor
Contributor
Posts: 3
Registered: ‎10-25-2011

Re: My many phone calls to customer service.......bait & switch tactics?

Message 5 of 5
(931 Views)

I've heard that before....after I explain the situation.....no one calls me back.  Still waiting for a Manager at the escalation dept to call. 

Anybody want to bet on this?  

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