Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

NEED HELP!! customer service nightmare

Reply
alicemomo
Contributor
Contributor
Posts: 1
Registered: ‎03-29-2018

NEED HELP!! customer service nightmare

Message 1 of 2
(413 Views)

I am moving to a new address and want to move service to the new place. Placed order (took me 3 hours) and then got email asking me to upload proof of residency.

When clicking upload button, nothing show up. 

Then I spent 6+ hours chatting and calling customer service. After being transferred to 10+ different centers and hang up by a representative once and eventually being put on endless hold.  

I am desperate now. Besides being busy with work and moving, I need to waste time on this stupid monopoly company. 

I sent an email to CEO but he is too busy with making money with no care for customer.  

I can foresee that I need to spent another 10+ hours trying to cancelling the service at current address if the order does not work. 

 

 

 

1 REPLY 1
ornahp
Moderator Moderator
Moderator
Posts: 2,239
Registered: ‎03-10-2011

Re: NEED HELP!! customer service nightmare

Message 2 of 2
(404 Views)

This issue has been escalated to a Verizon agent.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.