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NEW Terms and Services email....

NEW Terms and Services email....

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Contributor reefer01
Contributor
Posts: 3
Registered: ‎06-22-2012
Message 1 of 4
(612 Views)

Today I received TWO emails about the changes in the Terms and Services.

One this morning and one around 4pm.

 

First Question: WHY TWO EMAILS IN ONE DAY? They apparently say the same thing.

Please don't tell me the "computer" creates all this stuff. Somebody at your company

had a REASON for putting this out twice in one day. Don't give me a totally lame answer.

 

Why was this message purposely NOT made user friendly. By this I mean the message

was entirely lawyerspeak. When changes are made by Verizon, the changes usually benefit

Verizon somehow ... primarily monetarily. So who is the REAL PERSON at Verizon who would like

to write something the average customer can understand. And don't tell me you have written

a clear and concise explanation of why these changes were made !!! You have NOT !!!

 

It's emails like these that show quite graphically what you think of your customers...your VALUED

customers.

 

I've put time and effort into this post. Please don't blow me off with corporate line.

 

3 REPLIES 3
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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 4
(592 Views)

This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
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Contributor reefer01
Contributor
Posts: 3
Registered: ‎06-22-2012
Message 3 of 4
(566 Views)

 I appreciate your advice. This just further amplifies the complexity of how you make contact with the Gods of Verizon....

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Silver Contributor II
Silver Contributor II
Posts: 288
Registered: ‎10-26-2008
Message 4 of 4
(563 Views)

I just got my third notice - I assume computer-generated for each of the Triple Play Services which I have. If I get more, then they will take on nuisance value.

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