Switch Account

Need a Help for" Security Deposit Refund Problem"

Need a Help for" Security Deposit Refund Problem"

Contributor Donguk
Posts: 1
Registered: ‎03-02-2015
Message 1 of 2

Hi, everyone,


I was a user of the Fios for one year from 2013 to 2014. When I applied for the verizon service, the company asked me $250 for the security deposit. The company told me that the deposit will be refunded to the same card.However, until now, the deposit has not been refunded to my card.I would like to directly contact with the company with "email or contact us service". But there is no way to open  "contact us" on verizon homepage. please help me how to get my refund and directly contact the refund service by the email.



Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.