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Need to cancel the free Showtime now (part of Rewards)

Need to cancel the free Showtime now (part of Rewards)

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Contributor ks2
Contributor
Posts: 6
Registered: ‎06-02-2018
Message 1 of 5
(131 Views)

I've been on hold w/CS (says wait time is over an hour). Unable to take care of this myself online (it's 'greyed out'). Had to call last month to do same for Starz before I am charged for these services. Bad enough that it's all put through an entire new order. What happened to CS callback when wait time is over an hour? Can someone please help? Thanks!

4 REPLIES 4
Gold Contributor VII
Gold Contributor VII
Posts: 4,600
Registered: ‎10-18-2016
Message 2 of 5
(122 Views)

Try @verizonsupport at http://www.twitter.com 

i know via reading the tweets they are similar to here. But give them a try.

Contributor ks2
Contributor
Posts: 6
Registered: ‎06-02-2018
Message 3 of 5
(118 Views)

Coming up 'Site can't be reached'. If it's part of their Rewards dept, that's been shut down. I need to reach their actual Customer Service people who create the orders to shut off Showtime program so I don't get charged on my next bill (7/20). Thx.

 

I've been on hold for the past hour and a half (music blasting on speaker). 

Gold Contributor VII
Gold Contributor VII
Posts: 4,600
Registered: ‎10-18-2016
Message 4 of 5
(111 Views)

@ks2 wrote:

Coming up 'Site can't be reached'. If it's part of their Rewards dept, that's been shut down. I need to reach their actual Customer Service people who create the orders to shut off Showtime program so I don't get charged on my next bill (7/20). Thx.

 

I've been on hold for the past hour and a half (music blasting on speaker). 


You either get the app or goto the web version. If you don’t have an account you will have to join twitter. After logging in you do a twitter search for @verizonsupport

it will pop up. Select it, join and follow. Then ask your question.

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,509
Registered: ‎11-04-2008
Message 5 of 5
(71 Views)

If you log in to your Verizon account, can you cancel it there?


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