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Need to scale back due to job loss

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Rob147
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Contributor
Posts: 2
Registered: ‎01-12-2009

Need to scale back due to job loss

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Ok I am not proud of this but I must ask.  I lost my job and money is so tight that I need to shed some expenses.

 

I currently have 20X5 Internet and TV and regular DVR which comes to 118.00 a month.  No phone line through Verizon.

I really can't afford to keep all of this right now and understand that I could scale back to just broadcast TV for 12.95 a month (I have 3 of those free DCT 700's).  If I turn in the DVR and cut back this way is there also a minimum "DSL" like slow speed that is a hidden option that I could ask for as opposed to cancelling completely (I am out of my contract).

Thanks for all your help in advance.

 

 

9 REPLIES 9
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Need to scale back due to job loss

Message 2 of 10
(10,291 Views)
We have a 10/2 internet tier in NY.
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Need to scale back due to job loss

Message 3 of 10
(10,248 Views)

@Rob147 wrote:

Ok I am not proud of this but I must ask.  I lost my job and money is so tight that I need to shed some expenses.

 

I currently have 20X5 Internet and TV and regular DVR which comes to 118.00 a month.  No phone line through Verizon.

I really can't afford to keep all of this right now and understand that I could scale back to just broadcast TV for 12.95 a month (I have 3 of those free DCT 700's).  If I turn in the DVR and cut back this way is there also a minimum "DSL" like slow speed that is a hidden option that I could ask for as opposed to cancelling completely (I am out of my contract).

Thanks for all your help in advance.

 

 


 

Rob147,

 

 

Yes you can get the 10/2 connection and minimum service for 12.95 on the TV to save you some money

CharlesH
Employee Emeritus Employee Emeritus
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Posts: 895
Registered: ‎12-01-2008

Re: Need to scale back due to job loss

Message 4 of 10
(10,224 Views)
Either way, contact the customer service dept at 1-800-688-2880.
Rob147
Contributor
Contributor
Posts: 2
Registered: ‎01-12-2009

Re: Need to scale back due to job loss

Message 5 of 10
(10,211 Views)

Why the customer service department in particular?  More effective than billing? Thanks for the info so far.

 

{font edited for easier reading}

Message Edited by KaLin on 01-14-2009 07:53 PM
CharlesH
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Posts: 895
Registered: ‎12-01-2008

Re: Need to scale back due to job loss

Message 6 of 10
(10,167 Views)
It's the same dept actually. Everything that isn't technical is the sales and billing office. (csr service)
Cora
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Posts: 59
Registered: ‎01-26-2009

Re: Need to scale back due to job loss

Message 7 of 10
(9,952 Views)

Now Verizon is offering 1M DSL plan on a 2 year contract for $17.99, online, due to expire 2/1/09. 

 

Cora

 

ltaylor
Contributor
Contributor
Posts: 2
Registered: ‎01-30-2009

Re: Need to scale back due to job loss

Message 8 of 10
(9,816 Views)

hi,

i have 768 speed and called to see about getting the 1m service for 17.99 and was bounced all around to finally being told NO because it was for NEW customers!!!!!!!

I have been with Verizon for many many years and do not think it is right for new customers to get better speed and price for 2 years while i can not.

thanks

 

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Need to scale back due to job loss

Message 9 of 10
(9,813 Views)

Itaylor,

 

I feel the same way, have for years, but not just about Verizon. If you take a look at the offerings from any of the cable companies, AT&T, the satellite comapanies, they all offer the cheapest services and products to new users. It is apparently an industry model that they think works. I am not sure I agree that it works, I think it encourages turnover, where I sign up with one provider for the contract time, then go to another where I get the new user deal, then to another after that contract is over, on and on. I really don't see how that benefits the original company, but what do I know...it seems like loyalty should count for something, and it seems it would be a lot cheaper to get the customer once and keep him than to be going through this game.

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
Keller, TX 76248

Cora
Bronze Contributor I
Bronze Contributor I
Posts: 59
Registered: ‎01-26-2009

Re: Need to scale back due to job loss

Message 10 of 10
(9,806 Views)

Hello,

 

I apologize for not giving you more information.

 

The speed increase is not just for new customers!  It is for all Verizon DSL customers with entry speed levels of 768k.  I know of what I speak since I requested and received the speed increase this Tuesday evening.  It was too late to call Verizon after I read of the speed increase, so I made my request through their "Chat" feature.  I called Verizon today to make sure I would not be charged for the speed upgrade and was told there was no change in my monthly charges.

 

I read about it in dslreports.  Here is the link: 

 

http://www.dslreports.com/forum/r21371339-Upgrade-from-768kbps128kbps-to-1Mbps386kbps

 

Please note dslreports is a forum for Verizon and AT&T customers.  They have liaisons who are connected with Verizon

who can help you.  As with this forum, you must join to post.  Give them a try, you have nothing to lose.

 

If you decide to use dslreports, please post back and let us know what happened.

 

Continued blessings,

 

Cora

 

 

P.S.  Yes, the offer for the 1M, 2 years at $17.99 is for new customers.  However, as I said, the upgrade is for everyone.

 

 

 

 

Message Edited by Cora on 01-30-2009 07:40 PM

Message Edited by Cora on 01-30-2009 07:47 PM
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