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Never received my offers (complaint)

Never received my offers (complaint)

Contributor Mikemanoway
Posts: 1
Registered: ‎07-31-2019
Message 1 of 2

I recently signed up for fios gigabit connection as a new customer and followed the terms and service so that way I could receive the 200 dollars towards Samsung. I never received and email so I contacted the representative and asked him about why I didn’t receive the offer. All he said is, “you are not eligible for it” when I asked why he became very rude. Based on the other complaints it seems that Verizon lies about these offers In order to draw in customers. It is very shady.

Moderator Moderator
Posts: 9,139
Registered: ‎03-18-2013
Message 2 of 2

Hi Mikemanoway,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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