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New Customer Pricing VS. Existing Customer Pricing is Unfair

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mikeinnyc
Contributor
Contributor
Posts: 2
Registered: ‎07-23-2012

New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 1 of 10
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To whom it may concern at Verizon UPPER management,

 

The current Billing practices are not fair practices when compared to existing customers who are loyal vs. New customers.

 

Loyal existing customers expect, demand, command the SAME rate if not better than a new customer.

 

Calling it promos, discounts, offers or by any other name is just masking a big giant problem that Verizon eventually MAY face.

 

Verizon.com offers new customers a cheaper rate than existing customers when compared to the exact same services.

 

If Verizon treats existing customers by charging them more than new customers I could only imagine about the strike and what really went on.

 

New Verizon employees shall be offered free COFFEE and DONUTS for 24 months, while existing Loyal Employees get none. They will just watch new Verizon employees drink coffee and eat Donuts. Sound Fair?

 

Your Billing Policies and Procedures stink.

 

Hopefully someone who can do something will read this.

 

9 REPLIES 9
ornahp
Moderator Moderator
Moderator
Posts: 2,268
Registered: ‎03-10-2011

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 2 of 10
(9,290 Views)

Just a friendly reminder, this is a forum where users help other users.

beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 3 of 10
(9,219 Views)

You obviouslly dont understand business. Go to school and learn about business.

 

EVERY cable provider offers new customers, new customer pricing. I dont know 1 single provider (and I've had 5) that will let you keep new customer pricing for good. They make these offers to get more business. Its pretty simple and nothings changed for years. If you dont like the regular pricing then you simply dont pay it and leave.

Its no different in the supermarket business. You like sale prices, but they are limited time. If you dont like the regular price, dont buy it and go elsewhere.

You should be greatful you even get a "special" promotion because they don't have to do it. You'd probably complain then too.

I'm a "loyal" customer, but if I dont like the prices, I will go elsewhere.

Again, learn about business. It makes perfect sense why exsisting customers dont get the same "new" customer offers.

FairlyIrate
Contributor
Contributor
Posts: 1
Registered: ‎11-04-2012

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 4 of 10
(8,897 Views)

Just a friendly reminder to the moderator, the user above *is* providing useful information that is helpful to me, another user.

jonesfamily
Contributor
Contributor
Posts: 1
Registered: ‎11-04-2012

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 5 of 10
(8,884 Views)

To the moderator ~ this information is very useful to other subscribers.  It reminds us that we are not alone in our frustrations with Verizon services.  As a moderator, it would be most helpful if some of the information posted on this forum was set upwards to people who have the ability to effect change in the company.  As for our family, we will likely be looking for other service.  I will post on a separate message about the troubles we face with Verizon.

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 6 of 10
(8,863 Views)

just remember that if you go buy a laptop at best buy, and 3 months down the line it's sold cheaper doesn't mean you can go get a refund for the difference.  yes it doesn't seem fair, but unfortunately, that's how business is.

Rodgman
Contributor
Contributor
Posts: 1
Registered: ‎09-24-2010

Re: New Customer Pricing VS.. Existing Customer Pricing is Unfair

Message 7 of 10
(7,483 Views)

I thoroughly agree with mikeinnyc.  I have been a loyal and dedicated Verizon FIOS customer for the last 6 years.  I came out from under my previous contract months ago.  I recently negotiated the best deal I could in order to lock in pricing under another 2 year contract.  Shortly thereafter (before my new contract went into effect), I got an offer in the mail with more attractive pricing and a $300 prepaid VISA card to go along with it.  I called Verizon and was told that this was only for new business customers.  My response ... I should be treated as a new business customer since I'm no longer under contract.  What's the difference?  I understand that Verizon is trying to attract new customers with incentives, but by doing so, they're ignoring the importance and value of their existing customer base.  Further, this business practice is an insult to an existing customer. What's more important, a new customer that you have no experience with or an existing customer who has been with you continuously for 6 years?  And why does an existing customer who is no longer under contract have to threaten to leave before he/she can negotiate a fair deal on a new contract?  Doesn't anyone in management at Verizon care about how this dual pricing strategy might affect their existing customers?  I seriously wonder.  I left Bright House to go to Verizon after my neighbor convinced me that Verizon had a better product.  Frankly, I never saw any difference in picture quality, Bright House was less expensive, and their customer service was much better.  Verizon needs to remember that they do have competition.  I'm sure Bright House would love to have me back as a customer again.

beetlejuice
Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012

Re: New Customer Pricing VS.. Existing Customer Pricing is Unfair

Message 8 of 10
(7,424 Views)

Go back to Brighthouse and after your special price term is up they will do the same thing. They will jack the rates up and deny you any better deal afterwards. It's why I switched to Verizon. Don't think they will be any nicer to you. It's how business works and I hope you never own your own otherwise you'd go broke giving everyone a promo price. You are told when you sign up how long your term is and what the prices will be after that term. If you don't like it switch. They make more money from new customers then they do keeping exsisting ones. They don't have to give you anything more just because you've been with them for x amount of years. They do sometimes offer you special incentives right before your contract is up to get you to resign online on the website. If you aren't in one then they don't have to give you anything.  Personally I hate Brighthouse. It never works right and drops all of the time not to mention 2 mbps upload internet speed max on all packages? Give me a break.

I pay $20 more per month over Brighthouse only because of my 2 DVR prices and might get 10 less channels that I never watch, but I get more bang for my buck. Better DVR's (BH's are outdated), much, much faster internet and I'm not sharing my bandwidth with my neighbors like what Brighthouse does, no outages ever, etc..

Honestly I'd rather pay more then ever go back to Brighthouse hell. You get what you pay for.

Here's a tip. If you switch back to BH once their special pricing terms are up or after 6 months you can switch back to Verizon and get new customer pricing.

Every company including cell phone companies do this.

 

 

 

 

OneV
Contributor
Contributor
Posts: 2
Registered: ‎11-20-2014

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 9 of 10
(6,063 Views)

Does anyone know what is the time period to be away from the Verizon services to become NEW customer ?

I askd the Verizon customer service person who became evasive and did not reply

 

The simple solution is to dicontinue the existing service and apply for a new customer discount .

In my particular case - I would save over $60 per month.  An alterantive is of course Comcast

SinCara
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014

Re: New Customer Pricing VS. Existing Customer Pricing is Unfair

Message 10 of 10
(6,037 Views)

@OneV wrote:

Does anyone know what is the time period to be away from the Verizon services to become NEW customer ?

I askd the Verizon customer service person who became evasive and did not reply

 

The simple solution is to dicontinue the existing service and apply for a new customer discount .

In my particular case - I would save over $60 per month.  An alterantive is of course Comcast


It used to be 6 months, but I know others who have recently cancelled and gone back after 30 days of receiving their final bill.....it might vary from market to market though.

 

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