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New account bill does not show under old account

New account bill does not show under old account

Contributor shaverb
Posts: 1
Registered: ‎10-18-2018
Message 1 of 2

I was a Verizon Fios customer 5 years ago. I moved from that house and no longer used the service.


I moved to a new house 3 months ago and signed up for service. When doing this, I found I had miss payments from my old account. I paid these old bills but my new account still does not show in portal. I cannot access my bill or any information about my service.


Moderator Moderator
Posts: 8,849
Registered: ‎03-18-2013
Message 2 of 2

Hi shaverb,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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