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New install - already down

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Lonegm
Contributor
Contributor
Posts: 3
Registered: ‎02-14-2016

New install - already down

Message 1 of 5
(864 Views)

just switched to FIOS a day ago - all services down. Of course a tech can't get here for another 2 days. Honestly may just chuck the whole thing. Very very disappointing

4 REPLIES 4
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: New install - already down

Message 2 of 5
(845 Views)

Have you tried to power reset your ont?

Or have you checked the ont to see if there are any error lights?

 


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Lonegm
Contributor
Contributor
Posts: 3
Registered: ‎02-14-2016

Re: New install - already down

Message 3 of 5
(819 Views)

Yep - Power - green, battery - Green  Video - red. Nothing else is lit

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: New install - already down

Message 4 of 5
(812 Views)

To reset disconnect power and disconnect battery.  Wait about 30 sec.  Then reconnect battery and reconnect power.

Lonegm
Contributor
Contributor
Posts: 3
Registered: ‎02-14-2016

Re: New install - already down

Message 5 of 5
(790 Views)

Did that - several times. It

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