No 4-device remote control warranty replacement ?
BillyBud1
Enthusiast - Level 1

In September I purchased a FIOS 4-device TV Remote Control along with a new router.  Some buttons are not working

on the remote.  It has a 12 month warranty.  I called the recommended 888-553-1555 number for a warranty replacement

and got less than no where.  They will send out a 2-device remote but not the 4-device unless I pay for a new one.  The warranty says "replaced with like item".  They referred me to Verizon eCenter Customer Service who could do nothing and referred me back to the support team I originally called.  Do I really want to call them again ?  My thought is to buy another 4-device remote and file a Consumer Complaint with the Massachusetts Attorney General for Verizon failing to honor a warranty.   Has anyone had any luck with a warranty replacement like this - and how ?  

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Re: No 4-device remote control warranty replacement ?
jackmcgann
Specialist - Level 1

Take the defective remote to a local FIOS store, they probably have a return 4-button (used). swap it . EOP

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