Seems to be pretty common among the cable/internet providers. Offer a great deal for a year or two then screw loyal customers out of any deals and hope they just keep paying. Unfortunately some people don't have choices for other providers, but being someone who does if Verizon tries to jack up the rates next year it will be time to move on. There's nothing I hate more than playing the game of calling customer retentions multiple times trying to just keep the same rate. I'd suggest offering flat rates and if they want promotions to get new customers to subscribe to services offer gift cards, free upgraded router, free install, free extra movie channels for a year, etc. and keep the basic service price the same.