08-25-2011 09:00 AM
I signed up for FIOS on August 9th. Then a day before the strike ended, I ordered XFINITY and planned to cancel FIOS.. Well FIOS called and convinced me to stay so I did. But I still have no installation date and I cannot get a hold of a human being.
I've been getting by at home without cable or internet... but I'm worried for this upcoming weekend when Hurricane Irene hits, how will I be able to watch the news or weather channel for emergency or evacuation updates?
I've waited far too long for service and am seriously considering calling XFINITY again.
08-25-2011 01:06 PM
I can't speak to the installation issues you are experiencing ... but as for the hurricane, I'd suggest checking out that somewhat antiquated but amazingly functional little feature they have on most clocks, car dashboards, stereo tuners, etc. -- I believe they call it "radio" -- funny thing, supposedly it even works when the lights go out if you have these other new fangled things called batteries.
08-25-2011 03:38 PM
Thank you for your question. This requires an agent that can review your account details.
Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
08-25-2011 11:58 PM