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Online Billing is down - impossible to pay bill for free

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Contributor
Contributor
Posts: 2
Registered: ‎12-15-2014

Re: Online Billing is down - impossible to pay bill for free

Message 11 of 54
(914 Views)

The free online bill pay option has been dead for three++ months.  Recently, my Subaru card was discontinued, so I deleted it.  However,

I cannot save another credit card.  The payment system won't accept payment from my bank account.  I can't see my bill online.  A credit was very recently included because FIOS service has been horrible (worse than the dead online bill pay options).  I can't reach an agent -- the hold time is 36 minutes.  How do I pay my bill which is due tomorrow???
I should contact the NYS Public Service Commission.
I hate it when I have NO choices for telephone and internet providers -- I'm stuck with this hooey.

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Contributor
Contributor
Posts: 2
Registered: ‎12-15-2014

Re: Online Billing is down - impossible to pay bill for free

Message 12 of 54
(912 Views)

When will this 3-4 month (so far) problem be fixed? 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 13 of 54
(902 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Contributor
Contributor
Posts: 2
Registered: ‎12-17-2014

Re: Online Billing is down - impossible to pay bill for free

Message 14 of 54
(879 Views)

Hi, I am trying for three months to pay my bill online and it keeps sayong that I cant not see my bill, How do Am I suppose to paid a bill without a bill?

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 15 of 54
(874 Views)

Hello nacho2271

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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Contributor
Contributor
Posts: 2
Registered: ‎12-24-2014

Re: Online Billing is down - impossible to pay bill for free

Message 16 of 54
(826 Views)

I can't pay my bill for the same reason; it's not on the web site. Please have an agent contact me to resolve it.

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Moderator Moderator
Moderator
Posts: 10,314
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 17 of 54
(818 Views)

Hi mikeshap,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Contributor
Contributor
Posts: 1
Registered: ‎12-25-2014

Re: Online Billing is down - impossible to pay bill for free

Message 18 of 54
(800 Views)
I also cannot pay my bill online. Have been trying for over a month. Please help. Thks
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Moderator Moderator
Moderator
Posts: 10,314
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 19 of 54
(794 Views)

Hi Edbrody,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Contributor
Contributor
Posts: 2
Registered: ‎12-26-2014

Re: Online Billing is down - impossible to pay bill for free

Message 20 of 54
(773 Views)

I also have not been able to pay my bill online in months. I think it's been at least 5 months and I refuse to call in to pay my bill at an extra charge.

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