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Hello wire1231
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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the email that I received told me to set up a new password under a new user id. That did not solve the problem. clearly this is a larger issue that you've got. is there a work around we can use while you try and fix this for your customers?
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Who was the email from, and did you reply and let them know it did not work?
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Can I also have assistance. I also cannot pay online
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the email came from Angela and yes I did reply to her email. I have also been on the phone for over an hour and am now waiting on hold again to talk to what will be the fourth person and no one seems to think it's their problem to solve. this is awful customer service quite frankly.
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Hi sylwester88,
Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
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I am also unable to pay my bill online. This is the 2nd or 3rd month I have experienced this issue. I am now late on paying the bill because of the hassle. I wish they would fix the website already.
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Hello thetrace
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.
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Thank you for that note, MrCenzo. We will alert the Ecenter.