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Online Billing is down - impossible to pay bill for free

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LawrenceC
Moderator Moderator
Moderator
Posts: 10,511
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 31 of 54
(722 Views)

Hi ceheck,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

MrCenzo
Contributor
Contributor
Posts: 4
Registered: ‎12-29-2014

Re: Online Billing is down - impossible to pay bill for free

Message 32 of 54
(713 Views)

Hi there, I am still not able to access my bill online. Please can you fix this or let me know how I can go about fixing this myself? I would like to pay my bill, but do not want to do so until I'm able to actually view my current bill and the bill for the prior month when this trouble began. 

 

thank you

LawrenceC
Moderator Moderator
Moderator
Posts: 10,511
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 33 of 54
(703 Views)

Hi MrCenzo,

Sorry you are having difficulty viewing your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

MattFD
Contributor
Contributor
Posts: 1
Registered: ‎12-24-2014

Re: Online Billing is down - impossible to pay bill for free

Message 34 of 54
(691 Views)

Hi!  I've been unable to view or pay my bill online for some unknown reason.  Could you please have someone contact me regarding my account so that I may send you some money?  Thank you.  Have a great day!

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 35 of 54
(682 Views)

Hello MattFD

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

mikeshap
Contributor
Contributor
Posts: 2
Registered: ‎12-24-2014

Re: Online Billing is down - impossible to pay bill for free

Message 36 of 54
(662 Views)

LawrenceC,

 

It's been six days since your reply and I still haven't heard from anyone about the billing problem.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,511
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 37 of 54
(660 Views)

@mikeshap wrote:

LawrenceC,

 

It's been six days since your reply and I still haven't heard from anyone about the billing problem.


Your issue has been directed to the correct team.  Please allow extra time for the holidays and weekends.

Craigory14
Contributor
Contributor
Posts: 1
Registered: ‎12-30-2014

Re: Online Billing is down - impossible to pay bill for free

Message 38 of 54
(640 Views)

I'm also having the same problem as everyone else on this thread.  Please have an agent contact me to resolve (or better yet, simply fix the problem on your end Verizon).  

LawrenceC
Moderator Moderator
Moderator
Posts: 10,511
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 39 of 54
(624 Views)

Hi Craigory14,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

wire1231
Contributor
Contributor
Posts: 1
Registered: ‎12-30-2014

Re: Online Billing is down - impossible to pay bill for free

Message 40 of 54
(607 Views)

I am having the same issue and need assistance.  This is the third month in a row that I have not been able to pay online.  Assistance in finding a way to do this would be appreciated.

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