Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Online Billing is down - impossible to pay bill for free

Reply
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 41 of 54
(806 Views)

Hello wire1231

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

MrCenzo
Contributor
Contributor
Posts: 4
Registered: ‎12-29-2014

Re: Online Billing is down - impossible to pay bill for free

Message 42 of 54
(793 Views)

the email that I received told me to set up a new password under a new user id. That did not solve the problem. clearly this is a larger issue that you've got. is there a work around we can use while you try and fix this for your customers?

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 43 of 54
(787 Views)

Who was the email from, and did you reply and let them know it did not work?

sylwester88
Contributor
Contributor
Posts: 1
Registered: ‎12-31-2014

Re: Online Billing is down - impossible to pay bill for free

Message 44 of 54
(781 Views)

Can I also have assistance. I also cannot pay online

MrCenzo
Contributor
Contributor
Posts: 4
Registered: ‎12-29-2014

Re: Online Billing is down - impossible to pay bill for free

Message 45 of 54
(775 Views)

the email came from Angela and yes I did reply to her email. I have also been on the phone for over an hour and am now waiting on hold again to talk to what will be the fourth person and no one seems to think it's their problem to solve. this is awful customer service quite frankly. 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,916
Registered: ‎03-18-2013

Re: Online Billing is down - impossible to pay bill for free

Message 46 of 54
(747 Views)

Hi sylwester88,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

thetrace
Contributor
Contributor
Posts: 1
Registered: ‎01-09-2015

Re: Online Billing is down - impossible to pay bill for free

Message 47 of 54
(677 Views)

I am also unable to pay my bill online. This is the 2nd or 3rd month I have experienced this issue.   I am now late on paying the bill because of the hassle.  I wish they would fix the website already.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 48 of 54
(670 Views)

Hello thetrace

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

MrCenzo
Contributor
Contributor
Posts: 4
Registered: ‎12-29-2014

Re: Online Billing is down - impossible to pay bill for free

Message 49 of 54
(656 Views)
This seems to be a problem Verizon cannot figure out how to fix. The email did not work and I spoke to as many as 5 people by phone after holding for 45 minutes. I was promised a call back when they couldn't fix it then and still have not heard back after over a week. Can someone at least help me get a copy of my bill and cancel my service?
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Online Billing is down - impossible to pay bill for free

Message 50 of 54
(641 Views)

Thank you for that note, MrCenzo. We will alert the Ecenter.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title