×

Switch Account

Online Orders - NEVER AGAIN

Online Orders - NEVER AGAIN

Reply
Contributor
Contributor
Posts: 1
Registered: ‎04-01-2017
Message 1 of 2
(454 Views)

I ordered a $100 bluetooth earpiece online, and it was supposed to be shipped in two days.  It required a signature, so I made sure someone was home to receive the package.  After two days passed and the package was not delivered, I tracked the item online.  It said that the address was incorrect and multiple, unsuccessful tries were made to deliver the package, so it was being returned to sender.  I checked my confirmation email to make sure I input the correct address, which I did.  My number was also listed, and no one bothered to contact me when they were having trouble delivering the order.  When I contacted customer service, they said the address was incorrect (missing "st" or "ave" as well as an apartment number), which is a blatant lie.  They also said that I could place another order with them over the phone, but I would not receive a refund on the first order until it is received by the warehouse.  I'm sorry, but I am not placing another order with a company that is obviously incapable of processing my order and delivering it.  In addition, I am not going to put another $100 charge on my card while I still haven't been refunded for the first item.  I am extremely unhappy with Verizon.  This isn't the first time I've had problems with them, but it will definitely be the last, as I am never purchasing anything from them again.

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 9,529
Registered: ‎03-18-2013
Message 2 of 2
(433 Views)

These forums are dedicated to Residential products and services offered by Verizon.

 

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

 

Thank you.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.