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Online backup frozen

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orianna
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-22-2009

Online backup frozen

Message 1 of 3
(644 Views)

The application on my computer seems to be almost completely frozen.  For some reason I can open Help, My account, etc., but the application itself is not working and it was yesterday.  Also, my computer won't shut down unless I "Close" the application from the taskbar.  Is this normal?  Don't remember reading anything about that.  Thanks for any help.

2 REPLIES 2
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Online backup frozen

Message 2 of 3
(624 Views)

No this is by far not normal. Have you uninstalled and reinstalled the program already in case there was a hiccup in the installation process?

 

 

Anthony_VZ

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orianna
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-22-2009

Re: Online backup frozen

Message 3 of 3
(618 Views)

Thank you for your reply.  I have just set up a knew computer and will be downloading the program again soon.  I will post again if the problem arises. Thanks again.

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