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Order Fowl Up

Posts: 1
Registered: ‎10-28-2009

Order Fowl Up

Message 1 of 1

Here's my story...


On 09/26 I talked with a Verizon rep to order a bundle deal.

She checked out our phone line and said we're able to get 3M dsl.

At the time I had my dsl through DSL Extreme 1.5M.

She placed the order for 3M. We scheduled it for 10/23 that's the date for disconnect with DSL Extreme.

She was going to have a modem sent to me and give a tracking # "it should arrive by Wed 10/28".

I check order status Tues 10/27 and the status says 80% complete. My wife calls to get a tracking #

and a rep says there's an error with the account (thanks for waiting for US to call you instead of verizon calling me).

The rep says she fixed the problem and she was having a modem sent out asap.

I check the order status this a.m. 10/28 and says order is cancelled. My wife calls verizon and they say

they don't offer high speed internet in our area. **bleep**?


I had high speed internet with another company for two years and CANCELLED it because Verizon said they offered it in my area.

Now they don't offer it anymore within the last month? They just decided to stop offering it?


Can someone please explain to me what is going on?

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