Outside Box Damage
KH20131
Newbie

The box on the outside of my house that has all of the TV cable lines in it is cracked and was being held together by a zip tie.  Would verizon be responsible to get me a new box?  I know the fios installer had to see it since he connected the lines and had to reattach the zip tie.

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Re: Outside Box Damage
walt178
Specialist - Level 3

@KH2013 wrote:

The box on the outside of my house that has all of the TV cable lines in it is cracked and was being held together by a zip tie.  Would verizon be responsible to get me a new box?  I know the fios installer had to see it since he connected the lines and had to reattach the zip tie.


If this is an existing junction box Verizon would not be responsible.  That is like the existing lines in your home. Owner's responsibility unless you bought a service plan.  They may replace it, but it will cost you.

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