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Owed credit!!

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Lulu2962
Contributor
Contributor
Posts: 2
Registered: ‎12-04-2019

Owed credit!!

Message 1 of 4
(410 Views)

I was with Verizon for 30+ years I paid my bill every month early.  I have all the records and screenshots of my payments.

I canceled my service it did not work for the whole last month I paid for.   I have records of calls I made for service support  and tech-support. I cancled because of unacceptable service they provided AND before the next bill date!  I received $3.50 credit. now , they sent me a bill for $108!! I deserve a refund not a bill!

I need a cooperate person to go over this CUSTOMER SERVICE PERSON  this is an unacceptable way to treat a long and in good standing customer !! 

3 REPLIES 3
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Owed credit!!

Message 2 of 4
(391 Views)

This is mainly a peer to peer support forum.

You will either need to call 1800 Verizon or twitter @verizonsupport for assistance


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
jonjones
Platinum Contributor II
Platinum Contributor II
Posts: 5,269
Registered: ‎10-18-2016

Re: Owed credit!!

Message 3 of 4
(363 Views)

@Lulu2962 wrote:

I was with Verizon for 30+ years I paid my bill every month early.  I have all the records and screenshots of my payments.

I canceled my service it did not work for the whole last month I paid for.   I have records of calls I made for service support  and tech-support. I cancled because of unacceptable service they provided AND before the next bill date!  I received $3.50 credit. now , they sent me a bill for $108!! I deserve a refund not a bill!

I need a cooperate person to go over this CUSTOMER SERVICE PERSON  this is an unacceptable way to treat a long and in good standing customer !! 


However you may have been in a contract. If so it's a whole separate fee. Early termination fees which are also prorated.

Lulu2962
Contributor
Contributor
Posts: 2
Registered: ‎12-04-2019

Re: Owed credit!!

Message 4 of 4
(270 Views)

I was not in any contract at all.

i received 5 months of bills that have been reconfigured! Different then my service!

they show no loyalty to their customers and this is so unacceptable again I had to make several calls and waste my time which I should charge them for!!

Now,  once again after  several calls and many different people I was assured I owe nothing to Verizon.  Let's see if this one is final.  UGGGHHHHHHHH

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