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PIN number

Contributor JEstuck
Posts: 1
Registered: ‎08-05-2019
Message 1 of 2

When I tried to use "Contact Us" it says I have to create a PIN number but when I go to my profile and try to create a PIN number I get the message:  "We encountered a problem with your request. Please try again."  Then when I call 1-800-Verizon it says to go online and use "Contact Us" to solve my problems.   

Moderator Moderator
Posts: 8,625
Registered: ‎03-18-2013
Message 2 of 2

Hi JEstuck,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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