Switch Account

Paying to much?

Copper Contributor briand805
Copper Contributor
Posts: 14
Registered: ‎11-04-2011
Message 1 of 2

New fios customer here and our first bill just arrived with a total of 184.15 which to us seems about $30-40 more than we were expecting to pay.

heres what it is shoiwing as our plan and for some reason is now not including epix? is this right?

      • 1/1012/9Double Play89.99
          FiOS TV Extreme HD64.99 
          FiOS Internet 25/2545.00 
          24 mo. FiOS Internet Bundle Discount thru Nov 3, 2013 ($5.00 off Internet)-5.00 
          12 Mo. Bundle Credit thru Nov 3, 2012 ($15.00 off Internet)-15.00 
        11/1012/9HBO Cinemax Showtime Starz Ent Pk37.00
        11/1012/9Multi-Room DVR Package - 2 Room27.99
        11/8 Burbs, The 10:04 pm2.99
        Current Charges Subtotal$157.97
    • Change in Service and Partial Month
      • 11/411/912 Mo. HBO/Cinemax Credit (added) ($2.50 off TV)-2.50
        11/411/9FiOS TV Extreme HD (added)13.00
        11/411/9HBO Cinemax Showtime Starz Ent Pk (added)7.40
        11/411/9Multi-Room DVR Package - 2 Room (added)5.60
        11/411/9FiOS Internet 25/25 (added)9.00
        11/411/924 mo. FiOS Internet Bundle Discount (added)-1.00
        11/411/912 Mo. Bundle Credit (added)-3.00
        11/4 Wireless Router139.99
        11/4 FiOS Internet Installation Charge79.99
        11/4 FiOS Internet Activation Fee29.99
        Change in Service and Partial Month Subtotal$278.47
    • Current Activity Total$436.44
    • Specials and Promotions
      • 11/4 Wireless Router 100% Discount ($139.99 off Internet)-139.99
        11/4 FiOS Internet Installation Credit ($79.99 off Internet)-79.99
        11/4 FiOS Internet Activation Fee Waiver ($29.99 off Internet)-29.99
        11/1012/912 Mo. HBO/Cinemax Credit thru Nov 3, 2012 ($12.50 off TV)-12.50
    • Specials and Promotions Total-$262.47
    • Taxes, Fees and Other Charges
    • Taxes, Governmental Surcharges and Fees
      •   CA State and Local Sales Tax2.61
    • Verizon Surcharges and Other Charges and Credits
      •   Video Franchise Fee7.57
    • Total Taxes, Fees and Other Charges$10.18
  • View Details by Type of Service
    • TV 
        CA District Sales Tax -1.17
        CA County Sales Tax.08
        CA State Sales Tax2.02
        CA City Sales Tax.34
        Video Franchise Fee7.57
      Total Taxes, Fees and Other Charges$10.18
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2

Good Morning,


 I am looking at your bill and I see that this is your first bill and your first bill is alway a little more because is is prorated from the time of install and billeda month in advance.  I will send you a PM and will make sure that you are contacted to go over your billing.




Tonya D.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.