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Paying to much?

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Copper Contributor briand805
Copper Contributor
Posts: 14
Registered: ‎11-04-2011
Message 1 of 2
(534 Views)

New fios customer here and our first bill just arrived with a total of 184.15 which to us seems about $30-40 more than we were expecting to pay.

heres what it is shoiwing as our plan and for some reason is now not including epix? is this right?

      • 1/1012/9Double Play89.99
          FiOS TV Extreme HD64.99 
          FiOS Internet 25/2545.00 
          24 mo. FiOS Internet Bundle Discount thru Nov 3, 2013 ($5.00 off Internet)-5.00 
          12 Mo. Bundle Credit thru Nov 3, 2012 ($15.00 off Internet)-15.00 
        11/1012/9HBO Cinemax Showtime Starz Ent Pk37.00
        11/1012/9Multi-Room DVR Package - 2 Room27.99
        11/8 Burbs, The 10:04 pm2.99
        Current Charges Subtotal$157.97
    • Change in Service and Partial Month
      • 11/411/912 Mo. HBO/Cinemax Credit (added) ($2.50 off TV)-2.50
        11/411/9FiOS TV Extreme HD (added)13.00
        11/411/9HBO Cinemax Showtime Starz Ent Pk (added)7.40
        11/411/9Multi-Room DVR Package - 2 Room (added)5.60
        11/411/9FiOS Internet 25/25 (added)9.00
        11/411/924 mo. FiOS Internet Bundle Discount (added)-1.00
        11/411/912 Mo. Bundle Credit (added)-3.00
        11/4 Wireless Router139.99
        11/4 FiOS Internet Installation Charge79.99
        11/4 FiOS Internet Activation Fee29.99
        Change in Service and Partial Month Subtotal$278.47
    • Current Activity Total$436.44
    • Specials and Promotions
      • 11/4 Wireless Router 100% Discount ($139.99 off Internet)-139.99
        11/4 FiOS Internet Installation Credit ($79.99 off Internet)-79.99
        11/4 FiOS Internet Activation Fee Waiver ($29.99 off Internet)-29.99
        11/1012/912 Mo. HBO/Cinemax Credit thru Nov 3, 2012 ($12.50 off TV)-12.50
    • Specials and Promotions Total-$262.47
    • Taxes, Fees and Other Charges
    • Taxes, Governmental Surcharges and Fees
      •   CA State and Local Sales Tax2.61
    • Verizon Surcharges and Other Charges and Credits
      •   Video Franchise Fee7.57
    • Total Taxes, Fees and Other Charges$10.18
  • View Details by Type of Service
    • TV 
        CA District Sales Tax -1.17
        CA County Sales Tax.08
        CA State Sales Tax2.02
        CA City Sales Tax.34
        Video Franchise Fee7.57
      Total Taxes, Fees and Other Charges$10.18
1 REPLY 1
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2
(495 Views)

Good Morning,

 

 I am looking at your bill and I see that this is your first bill and your first bill is alway a little more because is is prorated from the time of install and billeda month in advance.  I will send you a PM and will make sure that you are contacted to go over your billing.

 

Thanks,

 

Tonya D.

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