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Phone number for Escalation Department

Phone number for Escalation Department

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Contributor Kamer
Contributor
Posts: 1
Registered: ‎01-06-2020
Message 1 of 2
(141 Views)

We have been Customer for Verizon since it was Bell Atlantic for over 20 years, our contract was renewing last December and my wife decide that she would not gonna renew it and would cut the cable and phone and just keep the internet. After switching off the phone, I try many time online to get a deal for a Double Play with no luck. On January 1st I try one more time and bingo! I got a Deal offer got a Double Play Bundle for $49.98, I did not hesitated and signup for it. When I got the email confirmation I was surprise to see a different Bundle for a Triple Play much higher. I connected with customer service via chat the next day and was told they do not see the plan i signup for, and to call customer specialist for help. After reaching customer specialist over the phone I was told that it was an error on the online offer, and proceed to offer me another Bundle a Double Play Internet and TV for a Total of $94.24 the first month an thereafter $100.44 for 24 month, I took the deal and signup. The next day I could not find anything about this on my online account and neither I received the email confirmation. When I contact the Customer service about it they could not find this Bundle that I signed for, I asked for a supervisor or manager, after explaining the issue, he told me he would check on the issue and would call me back in about an hour. I waited and waited but never get that phone call. I need an escalated this issue before the service is activate, is anyone has that contact. Thank You. 

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Moderator Moderator
Moderator
Posts: 1,693
Registered: ‎07-06-2016
Message 2 of 2
(127 Views)

Hi Kamer,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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