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Plan modifications

Posts: 1
Registered: ‎12-22-2017

Plan modifications

Message 1 of 2

Since 12/4/17: Have been trying to modify our current TV and internet plan. Was given a great deal, but have yet to see the modifications. Have called and confirmed new mods five different times. Was told there is an issue with our account profile and IT would research. Was told account fixed, yet no mods in place. Was told issues with their system upgrade(s) and now fixed..yes, no mods in place. Been a customer for over 10 years and never had such a prolonged issue. Any suggestions?

Thank you. 

Moderator Moderator
Posts: 2,091
Registered: ‎07-06-2016

Re: Plan modifications

Message 2 of 2

Hi rudeman55,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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