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Poor Customer Service!

Poor Customer Service!

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Contributor ebrandon
Contributor
Posts: 2
Registered: ‎09-11-2019
Message 1 of 3
(478 Views)

I have contact Verizon on 3-4 different occasions. All of which were in regards to trying to get Verizon service in my new area. To be told that Verizon service is not available in my new area. After that disappoint, I returned the Verizon equipment to the local store, only to get a bill for early cancellation on 8/5/19. I called Verizon and inquired about the fee, to be told that the ETF was due to cancelling the service. I was informed I could submit paperwork indicating that Verizon wasn't available in my new area to be verified by the 'back office team'. Only to get a notification of charges on 9/11/19 for the ETF. After calling and speaking with another representaive to no satisfaction, I asked to escalate the call to the supervisor. Only to wait on hold another 3-4 minutes to be told that the supervisor - Ben will call me back! Ben called back to say that service is available in my area, but I can't get it. And they don't know why I can't get it!!!!!! Only to hold on the phone for several more minutes for Ben to 'chat' with the back office and try to override the ETF. However Ben and nobody else at Verizon can tell me if Verizon service is available in my area. What is wrong with these representatives, supervisors and the system they are required to use to assist the custmers in such a poor manner???? Also, to note the representative and Ben the supervisor that I spoke with on 9/11/19 were not helpful or pleasant and in some cases RUDE, however I needed there help and that had a lot to do with why I am writing this post. 

Anybody know how to get this message to someone that can address my problem????

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,736
Registered: ‎10-18-2016
Message 2 of 3
(473 Views)

https://www.verizon.com/about/our-company/executive-bios

 

This will get you Executive escalations.

 

http://www.bbb.org

great place to put in a public post complaint.

 

Moderator Moderator
Moderator
Posts: 9,030
Registered: ‎03-18-2013
Message 3 of 3
(466 Views)

Hi ebrandon,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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