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Poor customer service from Verizon wireless

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mb6285
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Contributor
Posts: 1
Registered: ‎01-12-2012

Poor customer service from Verizon wireless

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I suspended one of the telephone numbers on my account in June, I was not told at the time in 90 days I would begin to be charged again for that telephone line $9.99 plus surcharges.  Unknown to me I have been paying for over 3 months a line charge for a cell phone I no longer have, for a phone number I no longer use.  I called customer loyalty tonight, if you can call it that,

and was told the line charge and the surcharge is for saving the telephone number.  This is for a line I no longer use that does not as of today have a cell phone for.  They would not offer me any credit on that phone line even though they admit it is not in service.  I have been a cellular customer with VERIZON for over 10 years where is my loyalty?  I will tell you where it will be with SPRINT when my contract expires.  I am a small business owner and I have credited customers who had a legitimate complaint to keep their business.  I am surprised for the small amount of credit Verizon would be willing to lose another customer.  

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ElizabethS
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Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Poor customer service from Verizon wireless

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These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless Community at http://community.verizonwireless.com/

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