12-28-2017 10:02 AM
I recently purchased a new home in Brookline, MA that has power lines running dangerously low across my backyard--approximately 8-10 feet inside of the property line. We are currently planning an addition to the back of the house and are fearful that the excavator will clip the lines and create a seriously hazardous situation for all. All that is needed is one additional pole being placed on the property line to pull the utility lines back to the edge of the yard and in line with property line where they will not be clipped by construction. Brookline's Town Electricial Inspector said that Verizon owns the poles and that if I need an additional pole placed or poles moved, I need to contact Verizon directly. I have called Verizon customer service several times since October and have not received a response from Verizon. Someone else suggested contacting Massachusetts Department of Public Utilities to file an official complaint because of the safety issues involved. Can someone please point me in the most expedient direction to resolve this?
12-28-2017 10:19 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.