Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Promotional discounts

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-03-2018

Promotional discounts

Message 1 of 2
(652 Views)

I just signed up for Fios after a representative showed up at my house. She told me that I would get a 15% discount for being an AAA or AARP member and to call customer relations to apply these discounts. Apparently, these discounts do not exist and the customer representtive on the phone was no help. He gave me a web site that was basically useless and made no mention of these discounts-which would have made my bill comparable to what I was paying with Optimum. So after 1 day with Fios, I have no discount, poor customer service, was lied to by the representative at my home and my TV screen keeps freezing. I am very temted to just cancel Fios even paying a cancellation fee and going back to Optimum. It's all been very frustrating, to say the least.

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 10,301
Registered: ‎03-18-2013

Re: Promotional discounts

Message 2 of 2
(647 Views)

This issue has been escalated to a Verizon agent.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.