12-15-2015 06:39 AM
Hello, our neighbor had FiOS installed recently. The techs had to dig through my yard to install at his home. Shortly thereafter, I noticed a dramatic upward trend in my water bill which I did not initially understand, but after this week, it became clear what happened. This week I had a leak detection company locate the leak in my water line, which as you'll see from the enclosed photos, was right where the FiOS line was input.
To have this excavated and fixed by a plumber was very expensive, and I have all the receipts. I would like for the damages caused by this installation to be paid for by Verizon.
12-15-2015 07:09 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.