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Put the service in customer service

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gprof
Contributor
Contributor
Posts: 1
Registered: ‎01-11-2013

Put the service in customer service

Message 1 of 2
(621 Views)

My service start date was supposed to be the 11th between 9 and 5.

 

it's now 12:45 am on the 12th and I have no Internet or phone.

 

Even worse, I sat on hold for a half hour and was disconnected. I tried the live chat and was told to wait until midnight and call. Then I was told it would definitely be turned on by then.

 

Midnight came and went and still nothing. I call again, speak to someone. He put me on hold to find out what was going on. Twenty minutes later someone else picked up and has no idea what is going on. 

 

I don't have service, I can't get an answer and I ordered this a week ago. 

 

This is pathetic.

 

1 REPLY 1
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Put the service in customer service

Message 2 of 2
(481 Views)

gprof,

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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