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Redeem Amazon Offer link not there

Redeem Amazon Offer link not there

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Contributor BSVeritas
Contributor
Posts: 3
Registered: ‎12-31-2018
Message 1 of 2
(261 Views)

I signed up for Fios with the free amazon echo deal.  I received my email to claim it, but when I followed the link to myverizon, there was no "reedeem amazon offer" link.  I spoke to someone on chat, and several people at various verizon customer serice lines and was finally told that my issue was esclated and that I would expect to hear back in 24 hours.  That was Thursday morning.  I still have not heard anything from Verizon except for a survey about my customer service experience.

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Moderator Moderator
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Posts: 9,119
Registered: ‎03-18-2013
Message 2 of 2
(257 Views)

Hi BSVeritas,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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