Redeeming My Samsung Offer

[Lobosco1]

I got this email:

To redeem your exclusive Samsung offer, all you have to do is:

1. Log in to your account at My Verizon or My Fios app
2. Click Redeem Samsung Offer Now and follow the redemption instructions

There is not, and I believe has never been, a Redeem Samsung Offer Now link presented on 'my Fios' or 'FIOS Mobile'.
Anyway, I've never gotten my Chromebook 3 or $200 credit to any other Samsung products.

What do I do now? I have been on the phone and online with Verizon customer service and have no luck. One of the times I called they said call Samsung which I did and they did not know anything.

Thanks!

[landonone]

I'm having the exact same problem.  When I click on the redeem now link in the email it just takes me to my account dashboard and there is no rewards tile to click on.

[LawrenceC]

Hi Lobosco1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[LawrenceC]

Hi landonone,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.