×

Switch Account

Refer a friend points still pending after 8 months

Refer a friend points still pending after 8 months

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎09-24-2018
Message 1 of 2
(230 Views)

I love verizon. Service is great. Any problems with service get resolved quickly. But I have not for the life of me been able to get a solid answer for the last 8 months over activating my refer a friend bonus. I have 15000 points pending since June of 2018. The first time I called, they said they had a system wide issue. Now, every time I email, I get “please call the number” and then when I call the number it’s “please email”. Anyone else have this problem? It’s getting ridiculous. I can’t imagine what’s so hard, other than Verizon not wanting to award me my bonus for referring a customer, for some reason. 

1 REPLY 1
Highlighted
Moderator Moderator
Moderator
Posts: 9,509
Registered: ‎03-18-2013
Message 2 of 2
(226 Views)

Hi Hb12,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.