I cancelled my Verizon FIOS service 2.5 months ago and ended up with a small refund (just under $50) for services prepaid but unused. I jave already received three monthly statements from Verizon showing this credit and stating that the amount is to be refunded to me. I have called Verizon 3 times, asking about the refund and I keep getting the runaround (Verizon's customer service is one of the reasons I switched to their competitor in the first place). Their alleged intent is to get me to Verizon's Finance department but I ultimately end up on a perpetual hold or someone else (not Finance) picks up and that "someone else" is unable to resolve the issue. Based on my search on these Forums, my case is far from unique. Do they really like people complaining to BBB, FCC, etc.?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
