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Refund for power outage / no service ?

Refund for power outage / no service ?

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Contributor
Contributor
Posts: 2
Registered: ‎03-16-2010
Message 1 of 4
(6,876 Views)

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

 

What is the procedure for receiving a refund for this failure to deliver a service?

 

thank you,

Luis

3 REPLIES 3
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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 2 of 4
(6,843 Views)

 


@lmo425 wrote:

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

 

What is the procedure for receiving a refund for this failure to deliver a service?

 

thank you,

Luis


 

 

Force majeure

 

I don't think Verizon has any control over your power. But you may call billing and talk to them. Good luck.

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Contributor
Contributor
Posts: 2
Registered: ‎03-16-2010
Message 3 of 4
(6,819 Views)

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 4 of 4
(6,793 Views)

 


@lmo425 wrote:

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.


 

Thanks, nice to know. Let us know how it works out.

 

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