Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Refund for power outage / no service ?

Reply
Contributor
Contributor
Posts: 2
Registered: ‎03-16-2010

Refund for power outage / no service ?

Message 1 of 4
(7,197 Views)

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

 

What is the procedure for receiving a refund for this failure to deliver a service?

 

thank you,

Luis

3 REPLIES 3
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Refund for power outage / no service ?

Message 2 of 4
(7,164 Views)

 


@lmo425 wrote:

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

 

What is the procedure for receiving a refund for this failure to deliver a service?

 

thank you,

Luis


 

 

Force majeure

 

I don't think Verizon has any control over your power. But you may call billing and talk to them. Good luck.

Contributor
Contributor
Posts: 2
Registered: ‎03-16-2010

Re: Refund for power outage / no service ?

Message 3 of 4
(7,140 Views)

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.

Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: Refund for power outage / no service ?

Message 4 of 4
(7,114 Views)

 


@lmo425 wrote:

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.


 

Thanks, nice to know. Let us know how it works out.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.