It seems a lot of people are having trouble getting their refunds once service has finished. I ended my service 2.5 months ago and while I've received several notices of the negative balance on my account, I haven't seen a check! Does anybody know how to get the money owed us? More than 60 days since my Final Bill, so we're definitely not in the 30 day window they mentioned....
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this is unbelievable. new customers should be warned about this issue before they make deposits.
Verizon has been holding my refund since December 16th thats when I cancelled service with them. I was told it takes 40 days from when you cancel to get refund. Its been 2 months and still don't have my $74.95. I was told by customer service I would receive my money on Feb 3rd. Then told on Feb 6th they would mail it out and to wait 5-7 business days from that date . Today being told it was in release process on feb 10th and to wait till Feb 24th to get refund. I called today woman said I probably won't receive money till possibly the 24th of this month and even then she wasn't sure I would get it cause it hasn't been released yet??????? I HATE VERIZON. They don't care about customers they have gotten to big. That's why we left this company after 10 years being with them . Be warned if you have a credit on your account you won't get your money back for A LONG TIME. VERIZON SUCKS. And the customer service department is a joke they don't help you. I get a different story everytime I call. Also New customers be warned that they may mess up what you ask for then they don't want to fix it. We had to go into our local store to fix problem cause customer service wouldn't.
ps its helpful to know I am not the only person waiting for a refund!!!!! Thanks verizon
Hi MKA5,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Start a new topic or ask questions in the open forum.
