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Remove router rental fee off the bill after buying own router

Remove router rental fee off the bill after buying own router

Moderator Moderator
Posts: 8,879
Registered: ‎03-18-2013
Message 11 of 14

Hi dennisk,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Contributor mohsen
Posts: 1
Registered: ‎10-23-2018
Message 12 of 14

it's a scam from verizon. they told me the modem I purchased off the craigslist is a rental modem and since I am using it I have to pay the rental fee. I politely asked them to cancel my service and will be staying away from this company for as long as possible

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,581
Registered: ‎11-04-2008
Message 13 of 14

People are selling stolen routers on places like Craigslist and eBay. They quit service and don't return them. The same for finding stbs on eBay. Those are all stolen as there is no way for someone to legally own a stb.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Moderator
Posts: 8,879
Registered: ‎03-18-2013
Message 14 of 14

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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