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Renewal Confirmation E-mail not correct

Renewal Confirmation E-mail not correct

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Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-26-2010
Message 1 of 4
(481 Views)

My 2 year contract is up so I renewed over the phone. The CSR quoted $139.99 for Ultimate Triple Play for 2 years with $20 off for 6 months and $10 off for the remaining months. Plus I will receive the $300 Visa card. Also, I will get HBO for half-price for a year. She said I would receive a confirmation e-mail and I did the same day. But the e-mail says $139.99/mo with only a $5 discount plus the Visa card.....that's it. Has this happened to anyone else? Should I trust the CSR to give me what she promised? Is the confirmation e-mail just a generic thing that doesn't truly represent the deal I was offered? How do I verify what I'm really getting?

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Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009
Message 2 of 4
(475 Views)

@eugene49 wrote:

My 2 year contract is up so I renewed over the phone. The CSR quoted $139.99 for Ultimate Triple Play for 2 years with $20 off for 6 months and $10 off for the remaining months. Plus I will receive the $300 Visa card. Also, I will get HBO for half-price for a year. She said I would receive a confirmation e-mail and I did the same day. But the e-mail says $139.99/mo with only a $5 discount plus the Visa card.....that's it. Has this happened to anyone else? Should I trust the CSR to give me what she promised? Is the confirmation e-mail just a generic thing that doesn't truly represent the deal I was offered? How do I verify what I'm really getting?


Never trust anything verbal. There is no way to hold them to it if it turns out wrong. Call them again and find out what you are actually signed up for and get it in writing/email.

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Nickel Contributor
Nickel Contributor
Posts: 32
Registered: ‎05-26-2010
Message 3 of 4
(468 Views)

I've never been able to have a csr send an e-mail personally, with all the details they offered. How do you get them to do that? How do you get in touch with the same person again?

Silver Contributor II
Silver Contributor II
Posts: 333
Registered: ‎02-14-2012
Message 4 of 4
(463 Views)

Always get stuff in writting or where you can print them out. As far as I know you can get the lowest prices online anyways.

These days you can never take ones word though. Always get that documented proof.

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