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I am trying to find out how this situation can be remedied. My verizon bill this mointh increased by over $70 this month and was quite a shock. I had placed a call to support last Dec in regards to a security deposit and was offered a deal which I understood was to go until my contract renewed in May of this year. Little did I know that upon my call and the deal offered, they renewed my contract in December and once the deal expired this month I got hit with an outrageous bill. Has anyone dealth with this? Support couldn't be bothered to address this. Do I contact the BBB and make a complaint? The FCC and file a complaint? I have contacted the Mass Attorney Generals offic and they are mailing a complaint form.
Any possible deal leverage that could be made with a contract renewal has been taken from me. I just can't afford the current bill. I don't have that type of income.
Anyone know what my next step should be??
Solved! Go to Solution.
05-18-2017 11:08 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.