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Return my upgraded router

Posts: 1
Registered: ‎09-08-2016

Return my upgraded router

Message 1 of 2

Hi, I upgraded my router  apparently it will have better mb's and be faster but it was actually slower. I just want to return this router, I've tried calling customer service the line was always busy and there is no email I can tell them that I want to return it. 



Moderator Moderator
Posts: 1,931
Registered: ‎07-06-2016

Re: Return my upgraded router

Message 2 of 2

Hi Ninderb,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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