Customers With Disabilities

Welcome to the Verizon Fios Community.

Find help and answers to questions about anything and everything Verizon.

Rewards card ,visa

Posts: 4
Registered: ‎01-06-2013

Rewards card ,visa

[ Edited ]

This is an explanation of the timing it takes for the card,I always get a nice prompt response from this dept....


Posts: 4
Registered: ‎01-06-2013

Re: rewards visa card

Well now,rewards dept doesnt answer me back lol,i was told there will be no shipping info that it will just cone in the mail,can anyonr help
Bronze Contributor II
Posts: 227
Registered: ‎12-02-2012

Re: rewards visa card

[ Edited ]

katietsakalos wrote:
Well now,rewards dept doesnt answer me back lol,i was told there will be no shipping info that it will just cone in the mail,can anyonr help



First of all, have you checked that the reward card is the promotion reflected on your order?  

The order confirmation details of your installation (or renewal) would state it. 

Second, have you confirmed that your payment history is satisfactory to still be eligible for the card?


Also, Verizon has been sending a postcard and/or email with a notification regarding the status of the reward card.


If you haven't received the notification, you can:

login to to get a status of your reward card 60 days after the installation (or renewal) date.

Once you login, it will tell you if the card is in process or has shipped and would provide tracking details if the card is en route.  The card is normally received in 90 days.  


Have you tried this step yet?


Please see the response on this forum thread as well:






Posts: 3,220
Registered: ‎02-24-2011

Re: Rewards card ,visa


Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Posts: 1
Registered: ‎03-02-2013

Re: Rewards card ,visa

I've received my user name code and password in Jan however when I try to log in I told the user name and password is incorrect.  By now (now three months with Version) I should be  receiving my reward card. How long does it take? Who do you call?

Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Rewards card ,visa

 Please contact our customer service team via live chat or email at:
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios