I just received my bill for May 2013.
We moved two months ago from Richmond VA to a rural location outside Richmond. The Fios Triple Play package we enjoyed is not available at our new home and the only Verizon service available to us is a "copper" land line. We bundled the phone with DirectTV through Verizon and thought we were set.
I have now been overcharged in excess of $800 by Verizon for a bill that should total a bit less than $100/month. After 2 frustrating hours on the phone dealing with Verizon Customer (dish)Service I was told that an inquiry was being made into my account and I should hear something in 5-7 days. I have no idea how the upcoming holiday may affect that time frame.
I intend cut all ties with Verizon (after a 30+ year relationship) and encourage anyone who will listen to do likewise.
billing totally screwed , first N second bill,
Service was Not working, could not rec calls and I got a bill!!
work order was placed from beginning as phone was not working, but i got a bill
took two weeks to get a repairman here and he came from 50 miles away on a saturday
now a charge appears and they don t know what is for ?
a late charge , but i paid my bill in full!!
total screw up