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Screwed up bill and poor customer service!!

Posts: 1
Registered: ‎05-02-2010

Screwed up bill and poor customer service!!

Message 1 of 2

I just received my bill for May 2013.


We moved two months ago from Richmond VA to a rural location outside Richmond. The Fios Triple Play package we enjoyed is not available at our new home and the only Verizon service available to us is a "copper" land line.  We bundled the phone with DirectTV through Verizon and thought we were set. 


I have now been overcharged in excess of $800 by Verizon for a bill that should total a bit less than $100/month.  After 2 frustrating hours on the phone dealing with Verizon Customer (dish)Service I was told that an inquiry was being made into my account and I should hear something in 5-7 days.  I have no idea how the upcoming holiday may affect that time frame.


 I intend cut all ties with Verizon (after a 30+ year relationship) and encourage anyone who will listen to do likewise. 





Posts: 2
Registered: ‎07-23-2013

Re: Screwed up bill and poor customer service!!

Message 2 of 2

billing totally screwed , first N second bill,


Service was Not working, could not rec calls and I got a bill!!


work order was placed from beginning as phone was not working, but i got a bill


took two weeks to get a repairman here and he came from 50 miles away on a saturday


now a charge appears and they don t know what is for ?


a late charge , but i paid my bill in full!!


total screw up




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