×

Switch Account

Second Day with Verizon FIOS and Bad Audio quality and Customer support

Second Day with Verizon FIOS and Bad Audio quality and Customer support

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎07-16-2009

Second Day with Verizon FIOS and Bad Audio quality and Customer support

Message 1 of 2
(4,018 Views)

Hi,

 

I moved to verizon FIOS HD Triple paly from comcast yesterday and the installation went well. However after a while I have noticed that I have to turn my valume control up like 45 on my Sony audio receiver and there is no real Surround effect at all. I never went more than 40 with Comcast and 40 is actaully LOUD with comcast or my Laptop audio out.  I called the support and they transfered to four different people and couple of STB resets. But no luck..they told me that a tech will come look at the problem but they may charge me $80. I don't understand why they may charge me money for a problem. Comcast never charged me for any of their visits during the last four years. This is not at all a good experience and I had a lots of expectations when I moved.

 

EDIT: I just got a call and a tech support visiting. I will post again how it went.

Message Edited by Raj on 07-16-2009 08:39 AM
1 REPLY 1
Highlighted
Silver Contributor III
Silver Contributor III
Posts: 412
Registered: ‎05-01-2009

Re: Second Day with Verizon FIOS and Bad Audio quality and Customer support

Message 2 of 2
(3,997 Views)
There are Volume Controls and Settings available in the STB Menu which may fix the issue that you are having.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.